Troubleshoot audio or video issues with uploads on YouTube

If you're having problems with the sound or video of your upload, try these troubleshooting steps to solve the issue.

Sound issues

Sound and video are out of sync

Brand sure the durations of your audio and video tracks are the same. If your sound rails is shorter or longer than your video, your audio and video may not sync correctly.

To edit your audio and video tracks, use a video editing software before uploading your content to YouTube.

Audio plays on a computerbut non on a mobile device

If your video's sound is playing correctly on a calculator simply not on a mobile device, your audio may have poor mono compatibility.

Videos often have stereo sound, which contains audio for left and right speakers (like headphones). Most mobile devices only have i speaker. When your mobile device plays stereo sound, information technology has to catechumen it to mono (single speaker) audio before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion process tin can reduce the audio quality or mute the audio. This problem often happens when several sound recordings are used into one video.

Make certain your audio is "in stage."

Other audio or video issues

Editing your video'due south settings can solve mutual audio and video issues. To review and alter your video's settings:

Open up the video in a video editing program

To open up your raw video, use a video editing program on a computer. If you recorded your video on a mobile device, y'all can open up the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings lucifer our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-mutual frame rates like 23.98, 29.97, and 59.94 are also acceptable.
  • Data Rate: Automated
  • Primal Frames: Automatic
  • Frame Reordering: Unchecked

Sound/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and consign

Once the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't exist played in higher qualities (4K, 1080p)

When you upload a video, information technology will initially exist processed in a low quality. This process helps you complete the upload flow faster. Higher qualities, such as 4K or 1080p, can take more fourth dimension to process. While this processing happens, your video may seem to be missing higher qualities for several hours.

If you'd similar new uploads to be available in all qualities, attempt uploading your video as unlisted starting time. You tin later make your video public once all qualities are available. Learn more than well-nigh video quality for new uploads.

Note:Higher qualities similar 4K may not be available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make sure your video's transfer characteristics, colour primaries, and color matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Use BT.709
  • HDR videos: Learn more

If colors still aren't rendering correctly, it may be due to your browser or device. To isolate the problem, examination your original video andyour YouTube upload on other browsers.

Other audio or video bug

Editing your video's settings can solve common audio and video issues. To review and change your video'southward settings:

Open the video in a video editing program

To open your raw video, use a video editing program on a computer. If you lot recorded your video on a mobile device, you can open the video using a mobile editing app.

Verify video settings

In your video editor, double bank check that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, 30, 48, l, sixty FPS rates are preferred. Other less-mutual frame rates similar 23.98, 29.97, and 59.94 are also adequate.
  • Information Rate: Automatic
  • Key Frames: Automated
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Cull the original size of the video

Salve and export

Once the video has the recommended settings, re-upload the video on YouTube.

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