We Are Unable to Process Your Request at This Time Please Try Again Later Due to Bill
If y'all see an fault that says
We are unable to process your request at this time. Please try once again subsequently.
It typically points to an before, partially-completed sign upward attempt, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device beneath to resolve the issue.
Blu-ray Histrion
Check your email and password
Make certain the email shown on your Goggle box is correct. If it isn't, click Previous to go dorsum and ready information technology. Enter your password again, keeping in listen that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower case letters. Click Show Countersign to see your password and ostend it is correct.
Reset your password
Reset Netflix
From the Netflix Home screen, open the card on the left. Select Go Assistance or Settings. Select Sign out. If you're on an error screen: Select More Details. Select Sign out or Reset. If you tin can't observe Sign out, press these buttons in order on your remote: Upwardly, Up, Down, Downwardly, Left, Correct, Left, Right, Upwardly, Up, Upwardly, Up. And so, select Sign out, Reset, or Conciliate.
Restart your device
Unplug your device from power. Press the power button on the device once, so wait 1 minute. If your device doesn't have a power push button or you tin't achieve it, leave information technology unplugged for 3 minutes instead. Plug your device back in. Plow your device on and endeavour Netflix again.
Restart your dwelling house network
Turn off or unplug your Blu-ray player. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds. Plug in your modem and expect until no new indicator lights are blinking on. If your router is carve up from your modem, plug it in and await until no new indicator lights are blinking on. Turn your Blu-ray player back on and endeavour Netflix over again.
Improve your Wi-Fi signal
To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Move your router away from other wireless devices and appliances. Keep your router in an open space off the flooring. Routers become improve reception when on a desk or bookshelf.
Restore your default connection settings
If you've changed the connection settings on your device, you'll need to modify them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you need help changing these settings, contact the device manufacturer. Once you lot've reset these settings, endeavour Netflix again.
Contact your cyberspace service provider
Contact your cyberspace service provider. They can tell you if your modem/router is set upwards and working correctly.
Set-top Box
Bank check your email and password
Brand certain the email shown on your Television set is right. If it isn't, click Previous to get back and fix it. Enter your countersign again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to modify between upper and lower instance letters. Click Prove Password to see your countersign and confirm information technology is correct.
Reset your password
Restart your device
Turn off your device. If your device has a power cable, unplug information technology. Make sure your device is completely off, non merely in sleep or standby mode. Leave your device off for xv seconds. Plough on your device and try Netflix again.
Reset Netflix
From the Netflix Dwelling screen, open the menu on the left. Select Get Help or Settings. Select Sign out. If you're on an error screen: Select More than Details. Select Sign out or Reset. If you can't find Sign out, press these buttons in lodge on your remote: Up, Upwardly, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. And then, select Sign out, Reset, or Deactivate.
Restart your habitation network
For this pace, brand sure to leave your set-top box and all of your home network equipment unplugged as a group for xxx seconds before plugging each device back in one by one. Plow off or unplug your fix-top box. Unplug your modem (and your wireless router, if information technology'due south a divide device) from power for 30 seconds. Plug in your modem and expect until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. Plow your fix-top box dorsum on and endeavor Netflix again.
Improve your Wi-Fi point
To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Move your router away from other wireless devices and appliances. Keep your router in an open space off the flooring. Routers get better reception when on a desk-bound or bookshelf.
Restore your default connection settings
If you've inverse the connection settings on your device, you'll need to change them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If yous demand help changing these settings, contact the device manufacturer. In one case yous've reset these settings, try Netflix again.
Contact your internet service provider
Contact your internet service provider. They can tell you if your modem/router is set and working correctly.
Smart TV
Bank check your email and countersign
Make sure the email shown on your TV is correct. If it isn't, click Previous to go back and fix it. Enter your password again, keeping in heed that Netflix passwords are instance-sensitive. Click the arrow on the screen to change between upper and lower instance letters. Click Show Password to see your countersign and confirm it is right.
Reset your password
Reset Netflix
From the Netflix Home screen, open the menu on the left. Select Get Help or Settings. Select Sign out. If you're on an error screen: Select More Details. Select Sign out or Reset. If you tin can't find Sign out, press these buttons in order on your remote: Upwardly, Upwardly, Downwards, Down, Left, Right, Left, Right, Upwards, Upwards, Upwards, Up. Then, select Sign out, Reset, or Deactivate.
Restart your device
Unplug your device from power. Press the power button on the device once, then await ane minute. If your device doesn't have a power push or you can't attain it, leave it unplugged for three minutes instead. Plug your device back in. Turn your device on and try Netflix again.
Restart your home network
Turn off or unplug your smart Tv set. Unplug your modem (and your wireless router, if it's a separate device) from power for thirty seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is dissever from your modem, plug information technology in and wait until no new indicator lights are blinking on. Turn your smart Tv set back on and try Netflix again.
Meliorate your Wi-Fi bespeak
To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Movement your router abroad from other wireless devices and appliances. Keep your router in an open up space off the floor. Routers get better reception when on a desk or bookshelf.
Restore your default connexion settings
If you've inverse the connection settings on your device, you'll need to change them dorsum to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If yous need help changing these settings, contact the device manufacturer. One time you've reset these settings, try Netflix once more.
Contact your internet service provider
Contact your internet service provider. They tin tell you if your modem/router is set up upwardly and working correctly.
Streaming Media Role player
Check your email and password
Brand sure the email shown on your Idiot box is correct. If information technology isn't, click Previous to go back and fix information technology. Enter your password again, keeping in listen that Netflix passwords are case-sensitive. Click the arrow on the screen to change betwixt upper and lower case letters. Click Evidence Countersign to see your password and confirm information technology is correct.
Reset your password
Reset Netflix
From the Netflix Home screen, open the carte on the left. Select Get Assistance or Settings. Select Sign out. If you lot're on an fault screen: Select More Details. Select Sign out or Reset. If you tin't observe Sign out, press these buttons in social club on your remote: Upward, Up, Down, Downwardly, Left, Right, Left, Right, Upwards, Upward, Up, Up. And so, select Sign out, Reset, or Deactivate.
Restart your device
Unplug your device from ability. Press the ability push on the device once, so look 1 minute. If your device doesn't have a power button or yous can't reach it, leave it unplugged for 3 minutes instead. Plug your device back in. Turn your device on and try Netflix again.
Restart your domicile network
Turn off or unplug your streaming media player. Unplug your modem (and your wireless router, if it's a split up device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. Plow your streaming media player dorsum on and try Netflix again.
Improve your Wi-Fi betoken
To improve your Wi-Fi: Motility your router and your device closer to each other. If possible, put them in the aforementioned room. Move your router away from other wireless devices and appliances. Keep your router in an open space off the floor. Routers get amend reception when on a desk or bookshelf.
Restore your default connection settings
If you've inverse the connection settings on your device, you lot'll need to change them back to default. These settings could include: Custom modem settings. Virtual Individual Network (VPN) or proxy service settings. Custom DNS settings. If you need help changing these settings, contact the device manufacturer. Once you lot've reset these settings, effort Netflix again.
Contact your isp
Contact your internet service provider. They can tell yous if your modem/router is ready and working correctly.
All other devices
Source: https://help.netflix.com/en/node/41909
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